banglebet's Privacy Policy

1 Introduction and Scope

banglebet ("we", "our") operates a trusted online betting and casino platform for users in Bangladesh. Your privacy matters greatly to us. This policy explains what kind of information we collect about you, why we collect it, and how that information is stored, used, and kept secure.

This policy applies to all registered and unregistered users of our website banglebet.cam. The platform is intended solely for individuals aged 21 or older. We do not knowingly collect information from minors, and if any such information comes to our attention, it is deleted immediately.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy. Together, these documents form our complete service agreement.

2 What Information We Collect

We collect your information from various sources. This information falls into two main categories — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you provide yourself during account registration, verification, or when contacting customer support:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number and email address
• National ID (NID) or passport details (for KYC verification)
• Residential address
• Payment details — bKash, Nagad, Rocket, or bank account information
• Information provided when contacting customer support

2.2 Information Collected Automatically

When you use our platform, the following information may be collected through technical means:

• IP address and device type
• Browser type and version
• Your browsing behaviour — which pages you visited and how long you stayed
• Login and logout times
• Gaming activity history — bets, wins, losses
• Transaction details — deposit and withdrawal records
• Information obtained from cookies and similar tracking technologies

3 Purpose of Data Use

banglebet uses your information only for lawful and specific purposes. We never use your information unnecessarily.

• Account Management: To complete your registration process and keep your account active.
• Identity and Age Verification: To confirm the age and identity of all users as part of the KYC (Know Your Customer) process.
• Transaction Processing: To manage deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Fraud Prevention: To prevent unauthorised access to accounts, money laundering, and fraudulent activity.
• Customer Support: To resolve your enquiries, complaints, or issues.
• Platform Improvement: To analyse data in order to enhance your experience and develop new features.
• Responsible Gaming: To identify unusual gaming behaviour and provide timely support.
• Legal Compliance: To comply with applicable laws and the directives of regulatory authorities.

4 Cookies and Tracking Technologies

banglebet uses cookies and similar technologies (such as local storage and session tags) on our website. These are small data files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform. Without these, the site will not work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyse user behaviour and improve the platform.

4.2 Cookie Controls

You can control or reject most cookies through your browser settings. Please note, however, that disabling certain cookies may mean some features of our platform do not work properly.

5 Data Sharing and Third Parties

banglebet does not sell your personal information or share it with third parties for marketing purposes. However, in specific circumstances we may share limited information:

• Payment Processors: bKash, Nagad, Rocket, and authorised banks — only the information necessary to complete a transaction.
• Identity Verification Services: Trusted third parties may be engaged to complete the KYC process.
• IT Infrastructure Providers: Reliable partners for hosting, cloud storage, and security services.
• Legal Authorities: In response to court orders, lawful requests from investigative bodies, or legal obligations.
• Anti-Fraud Organisations: To cooperate in investigations related to money laundering or fraudulent activity.

We have data protection agreements with all third parties, and they may not use your information beyond our instructions.

6 Data Security Measures

To protect your information, we apply industry-standard technical and organisational measures:

• SSL Encryption: Your connection and data transfers are always protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only a cryptographic hash is kept.
• Access Controls: Your information can only be accessed by authorised staff on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Backups: Regular backups are maintained through secure and encrypted means.
• Two-Factor Authentication: An additional security layer is used to prevent unauthorised access to accounts.

Please note, however, that no method of data transmission over the internet is completely secure. We strive for the highest level of protection, but we cannot guarantee absolute security.

7 Data Retention Period

We retain your information only for as long as necessary or legally required:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Upon Account Closure: After an account is closed, information is retained for a specified period in accordance with regulatory and legal requirements.
• Transaction Records: Records of financial transactions may be retained for an extended period as required by law.
• Investigation-Related Information: If a complaint or legal process is ongoing, the relevant information may be retained for a longer period.

8 Your Rights

You have certain important rights over your personal information that we respect:

8.1 Right of Access

You may request at any time to find out what information we hold about you. We will provide you with a full breakdown of that information within a reasonable timeframe.

8.2 Right to Rectification

If there is any error or inaccuracy in your information, you may request that it be corrected. We will make the necessary changes subject to verification.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Restrict Processing

You may object to the processing of your information for specific purposes. We will endeavour to honour such requests as far as possible.

9 International Data Transfers

banglebet may use international server infrastructure. This means your information may be stored or processed outside Bangladesh. Where data is transferred internationally, we ensure that:

• The recipient party's data protection standards are consistent with our policy.
• Data transfers are always completed through encrypted channels.
• Information is sent only to authorised and contracted partners.

10 Privacy of Minors

The banglebet platform is intended solely for individuals aged 21 or older. We do not intentionally collect personal information from anyone under the age of 21. Age verification at the time of registration is an essential step for us.

If we find evidence that a minor's information has entered our system, we will immediately close that account and delete all associated information.

11 Changes to the Policy

banglebet reserves the right to update or amend this privacy policy at any time. For significant changes, we will notify you by the following means:

• By publishing a prominent notice on the website.
• By sending update information to your registered email address.
• By changing the "Last Updated" date at the top of this page.

Continued use of the platform after a policy change will be taken as your agreement to the revised policy. We therefore recommend reading the policy carefully after each update.

12 Responsible Gaming and Data

We use information about your gaming behaviour as part of our responsible gaming initiatives. Through this information we:

• Identify possible signs of problem gambling and offer timely support.
• Action self-exclusion requests.
• Maintain daily, weekly, or monthly deposit limits.
• Arrange account breaks at your request.

To learn more about responsible gaming, visit our Responsible Gaming page.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the methods below. Our data protection team will review your request and take appropriate action.